Privacy notice
Effective date: 11 November 2026.
Australia Lift uses personal information to respond to enquiries about residential lifts and related services. This Australia Lift privacy notice explains how information submitted through our website is handled and how to contact us.
Information we collect
When you submit an enquiry or consultation request, we collect the details you provide, such as your name, email address, phone number, property location and enquiry details. Enquiry source and campaign information may also be recorded. Please include only information needed to discuss your request. Our enquiry form does not request payment card details.
How we use information
We use these details to respond to you, understand your requirements, prepare quotations and coordinate requested follow-ups. Enquiry source information helps us understand how visitors find our services. Without relevant contact or property details, we may not be able to respond fully.
Access, service providers and overseas storage
Authorised staff use our lead-management system to handle enquiries. Service providers supporting website hosting, backups and communications process information needed to provide those services.
Our website and database are hosted through Hostinger on a server in Malaysia. Hosting backups are stored in Singapore. Information is therefore not stored exclusively in Australia. Email and other communications services may also involve overseas processing; the hosting locations above should not be read as a guarantee of the location of every email or service copy. Contact us if you would like more information about a particular service.
Retention and security
Our retention policy for customer enquiry and quotation records is one month. This is not a promise that every backup or email copy is automatically erased on the same date. Separate retention may be needed where a record is required by law. Contact us about a particular record or to request deletion.
Access to the administration system is restricted to authorised users. Please do not include unnecessary sensitive information in an enquiry or send identity documents unless specifically requested through an appropriate process.
Access, correction and complaints
To request access to or correction of your information, ask about deletion, or raise a privacy concern, email info@australialift.com. Describe your request and provide a way for us to respond. We may need to verify your identity before providing access or changing a record.
If you have a complaint, contact us first so we can review the concern and respond. You can also visit the Office of the Australian Information Commissioner for information about complaint pathways and eligibility requirements.
Changes to this notice
We may update this Australia Lift privacy notice when our information-handling arrangements change. The effective date identifies the current version.